All orders, whether shipped domestically within Spain or internationally, are processed with full upfront payment. This means the price you see is the final price: we don't apply hidden charges or unexpected surprises at checkout.

Please note that while we ship globally, delivery times can vary significantly depending on the destination. Orders bound for certain international locations might require a slightly more extended transit period to reach your doorstep.

We offer free shipping on all orders, both within Spain and internationally. There are no hidden charges or additional fees.

Within Spain
After placing your order, the estimated total delivery time is 3-10 business days.

• Processing Time: 1-2 Business Days
• Transit Time: 2-8 Business Days
• Total Delivery Time: 3-10 Business Days

International Shipping

• Processing Time: 1-2 Business Days
• Transit Time: 2-10 Business Days
• Total Delivery Time: 3-12 Business Days

(Total Delivery Time = Processing Time + Transit Time)

For more details, please refer to our Shipping Policy.

Once your order has been confirmed, you will receive an email from us with all the shipping details within 24 hours.

Additionally, you can view all your purchase details, including real-time tracking information, through our secure page 'Order Tracking'.

To locate your shipment, you will only need your email address and the provided order number.

30-Day Returns

Your satisfaction is our priority. If the size isn't right or the item isn't what you expected, we offer you 30 days to return it. Simply contact us, and we'll arrange for a simple exchange or return.

Your order number is in the confirmation email you received immediately after making your purchase. It is a five-digit code.

If you did not receive this email or need additional help, our Customer Service team is available to assist you.

Our 30-day return policy allows you to return your order for any reason within one month from the date of receipt.

Item Condition:

Items must be returned unworn, unwashed, and in resalable condition, with all original tags still attached.

Sale Items:

We accept returns of items on sale or clearance. You may choose to exchange them for another product, receive store credit, or request a refund of the original purchase price.

Please refer to our Refund Policy to submit a return request.

Contact us on our contact page or email us at info@serentimoda.com