Terms of service

GENERAL DESCRIPTION AND ACCEPTANCE

Welcome to the Serenti Moda platform. References to “we,” “our,” “us,” and “the Company” refer to Serenti Moda. Serenti Moda operates this online store and website, making available to you, as the customer (“the User”), all information, products, and services (collectively, the “Services”) for a curated and sophisticated shopping experience. Serenti Moda operates through Shopify technology, which enables us to provide you with the Services.

These terms and conditions, together with all referenced policies (the “Terms of Service” or “Terms”), define your rights and responsibilities when accessing and using our Services.

Please read these Terms carefully, as they include important information regarding your legal rights, including limitations of liability and warranty disclaimers.

By accessing, browsing, or using our Services, you agree without reservation to be bound by these Terms of Service and our Privacy Policy. If you do not agree to all of these documents, you must not use our Services.

SECTION 1: ACCESS, AGE, AND ACCOUNT

By accepting these Terms, you confirm that you have reached the legal age of majority in your state or province of residence. Furthermore, you consent to any minors under your supervision using the Services on devices owned or managed by you.

To use the Services and place purchases, you may be asked to provide information such as your email address, shipping address, and payment method. You represent that all information provided is truthful, current, and complete, and that you possess the necessary rights to provide such information.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Your account is non-transferable and may not be sold, assigned, or licensed to any third party.

SECTION 2: OUR PRODUCTS AND OFFERS

We have made every effort to ensure an accurate representation of our products in the online store. However, please note that the color, texture, or final appearance of the product may vary slightly on your device due to your screen settings.

We do not guarantee that the quality or appearance of the purchased products will fully meet your expectations or be identical to the images displayed.

All product descriptions, prices, and availability are subject to change without prior notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered per person, geographic region, or jurisdiction.

SECTION 3: ORDER PROCESSING AND PERSONAL USE

By placing an order, you submit a purchase offer to us. Serenti Moda reserves the right to accept or reject your order for any reason and at its sole discretion. An order is considered accepted only when Serenti Moda confirms acceptance and payment has been successfully processed.

Please review your order carefully before confirming your purchase, as cancellation requests may not be accommodated once the order has been accepted. If we do not accept, modify, or cancel an order, we will make reasonable efforts to notify you using the email address or contact details provided.

Your purchases are subject to our Refund Policy regarding any returns or exchanges.

You warrant that your purchases are intended solely for personal or household use and not for resale or export for commercial purposes.

SECTION 4: PRICING, BILLING, AND PAYMENTS

Prices, promotions, and discounts are subject to change without prior notice. The final applicable price will be the one in effect at the time the order is placed, as reflected in the order confirmation email. Unless otherwise specified, prices do not include taxes, shipping charges, customs duties, or import fees.

You agree to provide current, complete, and accurate purchase, payment, and account information. It is your responsibility to promptly update your account information (including email address, credit card numbers, and expiration dates) so that we may complete your transactions and contact you when necessary.

You represent and warrant that:
(i) your credit card information is truthful and complete;
(ii) you are legally authorized to use such payment method for the purchase; and
(iii) you will pay all charges incurred at the published prices.

SECTION 5: SHIPPING AND DELIVERY

We cannot be held responsible for shipping or delivery delays. All delivery dates are estimates and are not guaranteed. We are not liable for delays caused by shipping carriers, customs procedures, or events beyond our reasonable control. Ownership and risk of loss for products transfer to you once we deliver the package to the carrier.

SECTION 6: INTELLECTUAL PROPERTY

Our Services, including trademarks, logos, designs, texts, images, graphics, and software code, are the exclusive property of Serenti Moda, its affiliates, or licensors and are protected by intellectual property laws.

These Terms grant you permission to use the Services solely for personal and non-commercial purposes. You may not reproduce, modify, distribute, copy, publicly display, or exploit any material from our Services without our prior written authorization. Unauthorized use constitutes a violation of the law.

The names, logos, and slogans of Serenti Moda are trademarks of the Company. Shopify trademarks are also the property of Shopify and are protected accordingly.

SECTION 7: RELATIONSHIP WITH SHOPIFY

Serenti Moda operates using Shopify’s technology platform. However, all sales and purchases conducted through this store are made directly with Serenti Moda. You acknowledge that Shopify bears no responsibility for transactions occurring between you and Serenti Moda, including any damages or losses resulting from purchased products. You hereby expressly release Shopify from any claims related to your transactions with Serenti Moda.

SECTION 8: PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy. By using our Services, you acknowledge and accept the terms of our Privacy Policy and Shopify’s Privacy Policy, which govern the collection and use of your information.

SECTION 9: ERRORS, MODIFICATIONS, AND TERMINATION

Information Errors

Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions (including pricing or product descriptions). We reserve the right to correct such errors, update information, or cancel orders at any time without prior notice, including after an order has been placed.

Modification of Terms

We reserve the right to update, modify, or replace any part of these Terms at our discretion by posting updates on our website. It is your responsibility to review this page periodically. Continued use of the Services following any modifications constitutes your acceptance of those changes.

Termination

We may terminate this agreement or suspend your access to the Services at any time without prior notice if we determine that you have violated these Terms. Your liability for amounts owed will survive termination.

SECTION 10: LIMITATION OF LIABILITY AND WARRANTIES

The Services and all products offered are provided “as is” and “as available,” without representations or warranties of any kind by Serenti Moda.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Serenti Moda, its directors, employees, affiliates, and Shopify affiliates SHALL NOT BE LIABLE for any damages of any kind (including direct, indirect, incidental, punitive, or consequential damages, including loss of profits or data) arising from your use of the Services or purchased products.

SECTION 11: GOVERNING LAW AND FINAL PROVISIONS

Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the jurisdiction in which Serenti Moda operates.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Entire Agreement

These Terms and all posted operating policies constitute the entire agreement between you and us and supersede any prior communications or agreements.

Contact

Store Name: Serenti Moda
Email: info@serentimoda.com
Phone: +31 6 83494712
Contact Page: Click here
Address: Van Eesterenplein 9, Leeuwarden, Friesland, 8918 DC, The Netherlands

Our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM (Madrid Time).